Customer portal
Customer portal
Customers expect more and more service from companies; this is something you, as a company, want to meet. How does your company tackle this? Emendis’ user-friendly customer portal is the online home for your customers, partners, suppliers, or employees.
The customer portal provides a secure place to communicate, manage accounts, find status updates on shipments, and place orders. A customer portal reduces the amount of information requested from the support team.
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The advantages of the Emendis customer portal
- Get a grip on your inbox through fewer e-mails
- Communication via a secure login
- Easy uploading and downloading of large files
- Instant insight into your most important projects and customers
- Digitising business processes
- Customisation is possible through various building blocks and modules
Wide range of functionalities
Having both the benefits of standard software combined with customised software gives you the advantage of making your portal seamless to your unique customers’ process. This is because the functionalities that organisations need can vary. With the experience we have, we can help and advise you on this so that we can put together a system that suits your needs.
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Process Overview
The team at Emendis specializes in developing customized software solutions. Besides the experience they gain on the shop floor, they also have a passion for the business. And that’s what makes our team so strong: you can be sure that they know about the latest developments. These developments are then linked to your needs. So your custom software stands like a house!
Why a customer portal is essential for a business
A customer portal is an online platform where customers can log in to access personal information, products and services. Having a customer portal has become essential for any modern business, as it ensures better customer satisfaction and retention, increased efficiency and improved communication between customers and businesses.
The benefits for your business
Developing customer portal software offers several benefits for your business. It enables your customers to take care of business independently, making your business more efficient and saving costs. It also improves the customer experience by allowing customers to access relevant information and services at any time of the day, leading to higher customer satisfaction and retention.
Improve the efficiency of your business processes
With customer portal software, business processes can be carried out more efficiently by allowing customers to access relevant information and services themselves. This reduces employee workload and lowers costs for businesses. Moreover, a customer portal enables understanding of customer behaviour and needs, allowing companies to better tailor their services and products to customer needs.
The importance of a customised customer portal for your organisation
A customised customer portal is of great importance for organisations. It enables companies to tailor their services and products to their customers’ needs, increasing customer satisfaction and retention. Moreover, a customised customer portal can ensure more efficient operations and lower costs.
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